FAQ

Memberships

I would like to activate my membership.

Yay! We are excited to welcome you back! Please email us at VIC – hello@yogalabvictoria.ca | WEST – info@yogalabwestshore.ca with the date you’d like to activate your membership on. Keep in mind that it may take up to 3 days for us to reactivate your membership.

I would like to suspend my membership.

Suspensions can only be applied top memberships after your 3 month minimum commitment is met. We require 2 weeks of notice, and cannot back track requests, or offer refunds.

Please submit your request via the Freeze forms for your home studio VIC | WEST.

*ANY PREPAID PASSES WITH A SET DURATION OF TIME DO NOT HAVE THE CAPACITY TO BE SUSPENDED.

 

I would like to cancel my membership.

Cancellations can be applied with a minimum 2 weeks notice, and after your 3 month minimum commitment.

Please submit your request via the Cancel form for your home studio VIC | WEST.

Can I practice In-Studio and still get access to LAB On Demand?

Yes! All of our prepaid and monthly members have access to both. Please note SunRISE membership time restriction apply for Lab On Demand as well.

Lab Method Teacher Training

What does a typical day look like?

We start with a grounding practice and an asana practice. We then dive into asana labs, breaking down the postures, anatomy or philosophy. We break for lunch then come back for a few more hours of learning. We end with time for integration and meditation.

What is included in my Yoga Teacher Training?

The program tuition includes access to an exceptional international and local faculty, digital training materials including an extensive manual, a YTT membership to both studios and YTT discounts on merchandise. Books are sold separately.

What’s included in the YTT membership?

Access to 2 classes/week. 1 class per location. This membership is activated upon full payment of the beginning of the training.

What is the capacity of your training?

Program capacity is 20 students.

What makes this a hybrid training?

The program includes a combination of in-person, live online and pre-recorded video content.

Are there any information sessions I can attend?

A Virtual info Session has been filmed LIVE and stored on the @labstudios.ca Instagram page + more information reels will be posted every week or so up until the training using this platform.

What happens if I cannot attend all the in-person training hours?
  • In order to complete the training and receive a Yoga Alliance certification you must attend all sessions and complete all coursework. Attendance is mandatory.
  • There may be unavoidable circumstances where you’re unable to attend. In these situations, you are able to make up for a missed session to complete the training by hiring an instructor for private tutoring. Cost is $150+tax/hour. A 1 hour private is equivalent to 3/4 hours in-class depending on the content missed.
  • If you are ill due to Covid 19 – sessions will be filmed live and provided to you, with a proof of a positive test.
What is the minimum age to attend this training?

The minimum age to attend the training is 17 years old. You must have a legal guardian’s permission to attend if you have not reached the age of majority.

What is your refund policy:
  • If Lab cancels the program for any reason, you will receive a full refund.
  • If you withdraw before the start of the training, you will receive a full refund less the non-refundable deposit fee.
  • Once the training begins there will be no refunds.
  • You must withdraw in writing.
What experience do I need to take teacher training?

We welcome students of all levels to our teacher training. Students should have a general level of experience with asana (the physical practice of yoga). If you are new to yoga, we recommend jumping in and attending classes at the studio before the training commences. Your training membership becomes active as soon as you register and pay in full.

Do you offer financial assistance?

Yes, we have a bursary program in place. If you feel called to this training but are facing a financial barrier, we want to hear from you. Applications for our upcoming Lab Method Foundations training in September 2022 are due August 2022. Our bursary covers up to 50% of your tuition. Travel, accommodation, food and books are not included. Click here to apply. 

Do you issue tuition income tax receipts?

Yes, YogaLab will issue a T2202a tax receipt for the 200hr training.

Can I teach yoga after completing The Lab Method Foundations Training?

Yes, students who complete our 200-hour program will exceed the Yoga Alliance’s requirements to enroll as a RYT (Registered Yoga Teacher). We encourage our graduates to gain some practical teaching experience by sharing yoga with friends, family and co-workers even if they intend to continue their studies with our 300-hour yoga teacher training.

How does the LAB Method compare to other 200-hour training programs?
  • The LAB Method expands on the 200-hour Yoga Alliance requirements with an additional 20 hours of learning and development in the areas of equity, diversity and inclusion and ayurveda.
  • Heated and non-heated yoga training
  • Hatha set sequence and Vinyasa training
  • Hybrid format includes in-person, live online and asynchronous learning experiences such as reading, practice, and practical assignments. These elements come together to create a truly deep dive into a vast subject area.
  • We have assembled an exceptional faculty consisting of local and international industry leaders
How much time should I expect to spend on homework?

You should put aside two to three hours each week to review video content and to make your way through the course readings. You should also expect the time you spend on the mat each week to increase as personal practice is the fertile ground from which your teaching will grow.

What if I want to teach at YogaLab?

Graduates of our 200-hour teacher training are invited to instruct a Community Class as part of our mentorship program. In this program you will be paired with a YogaLab teacher who will mentor you as you: (1) assist their classes and (2) offer practical feedback after you deliver you Community Class. When you feel ready, you may apply for a studio audition.

Will this move online if covid is bad, if so can I get a refund?

We will be following guidelines closely, and Health and safety is of utmost importance. As of now educational courses have been allowed to run, and with all of our policies in place we feel confident that the training will run as usual. Because of the ever changing nature of restrictions, nothing is 100% certain, yet due to our already hybrid structure it is possible to shift the training online.

Refund Policy
  • If Lab cancels the program for any reason, you will receive a full refund.
  • If you withdraw before the start of the training, you will receive a full refund less the non-refundable registration fee.
  • Once the training begins there will be no refunds.
  • You must withdraw in writing.
Might the dates change due to covid?

As of now we plan to run the YTT with our Fall Start date.  If things changes, when we know more we will be in touch with each applicant individually.

Is there a payment option?

Yes, you are able to pay a split tuition fee into 2 instalments of $1300+GST)

Facility

What is the capacity in class?

We have 35 spots in VIC | 30 in WEST available for students in each class.
Corner Markers indicate where you are to place your mat, capacity has been increased with a comfortable gap in between each mat. Connection has been a core value in our community for over 10 years, our new model of service delivery can help us deepen our connection as a community.

Are classes heated?

Yes! Our classes are offered at the following temperatures –

  • Roots, Mobility Stretch: 38 degrees
  • Flow, Align Flow, Free Flow, Flow+Restore: 32-34 degrees.
  • Still, Still + Meditation, Still + Sound, Blend, Full Body: 28-30 degrees.
Can I use the change rooms?

Yes! The change rooms are open and available for use.

Are lockers available?

Lockers are available at our VIC location (please bring your own lock).
Not available at Westshore, however parking is near by if you prefer to store your valuables in your car.

Can I shower?

Yes! Every other shower will be made available to allow for physical distancing. Shower towels are available to rent for $2 through a linen service.

Are towels available for rent?

Yes! The rental fee is $2.00 per towel.

Can I get in touch with you over the phone?

Absolutely! We answer the phones during the following hours;

Monday – Friday: 10:00am – 3:00pm

Saturday – Sunday:  11:00am – 1:30pm

In-Studio Experience

How do I sign up for class?

Classes are open for online registrations 6:00am- 11:00pm with a 30 day rolling registration. Sign up through a web browser or our LAB Studios Mobile App.

Can I walk in?

Booking is required and spots are available on a first come first serve basis up to the 5 minute mark prior to class start time. Classes open for booking at 6:45AM 30 days in advance.

Do I need to wear a mask?

Following the guidance in the Public Health Orders, masks are optional throughout the studio.

What does it mean to be put on a waitlist?

The class is full, but you will be notified if a spot comes available up to 2 hours prior to the class start time. From 2 hours – 5 minutes before the class start time, the waitlist freezes and available spots in the class are first come first serve (pre-registration is required.) Ensure text notifications are turned on in your account settings.

How do I turn on text notifications?

Open up Chrome or Safari browser and open up mind body online and search the location you are looking for, log in. Once you are logged in click on ‘My info’ page, select ‘Edit’ your personal section and scroll to ‘What do you want to hear about?’ Next in reminders and schedule changes, ensure you have your email/text notifications turned on and voilà! You’re all set.

Is there a charge if I need to cancel my pre-registration?

Late cancel/no show fee of $10 will apply if you cancel your registration less than 2 hours prior to class start time. No-show fees are charged at $20 within 48hrs of the no-show.

Please note that emails regarding missed classes are auto-generated. Charges are applied manually within 48hrs.

If your late cancel or no show is due to health reasons, please reach out to the studio as you will not be charged.

What do I need to do before I enter the facility?

Please arrive ready to practice, and make sure you have completed a personal health check so that you know you are entering the space your healthiest.

What do I need to bring to class?

Please arrive with your yoga attire you wish to wear for class, a mat, water bottle. Optional; sweat towel, shower towel, and props (block, strap, bolster, etc).

When do I arrive to class?

Please arrive in-studio 15/20 minutes before your scheduled start time. Doors to the studio are opened 15/20 minutes prior to class and locked at the class start time.

Do you have mats and props available for rent?

Yes! Mats and shower towels are available to rent for $2, and props are available for free for use all the time.

Will you have props/water bottles/mats/other items for sale?

Yes, we have a fully stocked boutique, you can purchase practice accessories and various props in-studio using debit/credit cards.

Lab On Demand

I prefer to practice in my own space.

LAB On Demand is a library of virtual classes with instructors from both Victoria and Westshore LAB locations. Practice our popular sequences with your favourite teachers in the comfort of your own space.

How do I watch On Demand classes?

With an unlimited membership or pass you can access our LAB On Demand library from the LAB Studios Mobile App by logging in and then selecting the “Video” icon on the bottom ribbon.  If you are watching from a desktop computer, you will log-in through the browser, access the video tab on the top ribbon, and select then you can locate the class you wish to take from the list.

How do I join a Live Stream class?

Log-in to the LAB Studios Mobile App and click “book” from the bottom ribbon.  Locate the class you wish to take and click “Book Class”.  Within 2-30 minutes before your class starts you will be emailed a link to “Join the class now”.  You will click on this link and follow the prompts.  If you have a pop-up blocker you will need to disable this in order for your browser to pop open the Mind Body Live Stream page.

Can I transfer my pass into an online-only pass?

Yes, unlimited monthly On Demand classes can be purchased from our purchases page on our website.

I missed my Live Stream class, is there a charge?

No.  If you happen to miss a Live Stream class you will be notified via text or email.  Late cancel fees only apply to In-Person classes.

Outdoor Yoga + Fitness (Currently N/A)

Does my regular membership or do my regular passes work to sign up for Outdoor classes?

Yes they do, sign up using existing passes, or hold your passes on the back burner and purchase the Outdoor 10 pack for $100 to save.

Where are Outdoor Classes Located?

TBA For next Summer season.

What do I bring?

Please come ready to practice: Bring a mat, water, props, sun protection and layers to stay comfortable in the outdoors. We must leave the space as we had found it, please be sure you are taking all your belongings with you.

What happens if the weather is poor?

We will be watching the weather forecast, if it calls for rain or high winds, or if there is clearly very poor weather conditions, the teacher will be making the call to cancel class 2 hours prior to the scheduled time.  You will receive an email if the class will be canceled. Additionally, when you take a look at the schedule on your app or through the browser you will see the class listed as canceled.

What happens to my drop-in class if the class was canceled due to weather?

In the event of a cancelation, whether you used a drop-in or one class off a 10 pass, the pass will be applied back into your account to use for another booking.

I do not receive emails, or text notification from you – how do I check/turn on my communication preferences?

Go to your google chrome or safari browser and search ‘Yoga Lab Victoria or Westhore Mind Body Online’ Or this link and login from there. Once you are logged in, the ‘My info’ page should open up, select to ‘Edit’ your personal section and scroll to where it says ‘What do you want to hear about?’ Next in reminders and schedule changes, ensure you have your email/text notifications turned on.

Is there a charge if I need to cancel my pre-registration?

Late cancel/no show fee of $10 will apply if you cancel your registration less than 2 hours prior to class start time. We are only permitted __ students, so every spot is valuable. If your late cancellation or no show is due to health reasons, please reach out to the studio via email VIC – hello@yogalabvictoria.ca | WEST – info@yogalabwestshore.ca

How does the waitlist work?

Waitlist is enabled. Up until 2 hours before the class start time, when a spot opens up, the first person on the waitlist will receive a text notification asking to accept or decline the spot in the class.

Retail & Purchases

Do you sell mats, props and other cool retail products?

We sure do! Take a look at our online store and reach out for retail hours.

Can I pay using cash?

Until further notice we are a cashless studio. We can accept debit/credit cards for in studio purchases and recommend using the tap feature. 

Where can I set up my secure payment method?

You can use the LABCommunity app to purchase classes. From the main Menu, look under ‘My Info’ for the Buy tab. Choose ‘In Studio’ and select the pass you’d like.

Feedback

If I have arrived at the studio and have questions about a policy before or after class, who do I talk to?

Students are welcome to pass along feedback to a staff member when they are in the studio. If a staff member isn’t available, please send an email so we can connect with you. Our teachers are responsible to support the overall needs of many individuals before and after class.  It is not their job responsibility to work through individual concerns but to pass them along to the leadership team for follow up.

What if I feel concerned with the protocols being followed during class?

We value your experience, if you are having a negative experience during class it is difficult for us to resolve it in the moment.  We do encourage students if they feel uncomfortable with how things are proceeding to leave the class, and follow up with the studio afterwards.

I just had a concerning experience in the studio, who do I reach out to?

You can reach out directly to VIC – admin@yogalabvictoria.ca | WEST  – clinetsupport@yogalabwestshore.ca for any experiences in the studio that fall short of our commitments to you. It is deeply important to each of us to create a sustainable business model and keep our community healthy and safe.  We are committed to working through every single concern.

Safety Measures

Do I have to wear a mask during practice?

Masks are optional in all common areas and are optional for practice.

When are teachers, ambassadors or staff required to wear their masks?

Following the public health orders, wearing masks throughout the studio is optional for all teachers, students and ambassadors.

How do you determine your policies around contact tracing?

Contact tracing is the responsibility of Island Health, not LAB Studios. We have created systems that support clear contact tracing: pre-registration for classes and no student crossover between classes are two of these systems.

What are your cleaning protocols?

Classes are scheduled to allow for ample time in between to clean and sanitize the practice room, washrooms and other high touch areas (such as door handles, countertops, credit/debit machines) in the studio.

Several hand sanitizing stations have been installed throughout the facility, and all persons must sanitize their hands upon entering and exiting the studio.

We continue to use Oxivir Plus Disinfectant Cleaner Concentrate as our primary cleaning solution. It is a tuberculocidal, virucidal, bactericidal, fungicidal, broad-spectrum sanitizer. This product is hydrogen-peroxide based, EcoLogo certified and developed for use in medical and healthcare establishments. We follow the manufacturer’s recommended dilution ratios for both disinfection and broad-spectrum sanitization.

How does physical distancing look in the studio?

We’ve placed handy-dandy floor markings to indicate mat placement , making it easy to move through the space while upholding physical distancing. Read about our studio etiquette, which includes physical distancing practices.

Only one person is to be on the staircase/hallways at a time, please provide the right-of-way to the person who is on the landing.

How is the LAB staying up to date on current developments?

LAB Leadership team is committed to ensuring the studio is operating in cooperation and in compliance with the directives of the Provincial Health Officer. We maintain regular communication with our Environmental Health Officer who has been supportive of our protocols.

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